Booking software built around your operation.
Manage bookings, customers, products, payments, allocations and operational workflows through one branded platform configured around your business.
- Configured around your terminology and workflows
- Bookings, customers, payments, allocations and reporting in one place
- Branded customer portals that look like your business
- Built and supported by the MadeDigital team
For businesses that have outgrown what they are using
MadeBookable is a flexible booking and operational management platform for businesses that have outgrown spreadsheets, disconnected systems or restrictive off-the-shelf software.
It handles bookings, customers, products, payments, allocations, reporting and operational workflows through one branded platform. The important part is that it is configured around your business — the terminology your staff use, the rules that govern your availability, and the sequence a booking actually goes through.
MadeBookable is created and supported by MadeDigital. It came out of building bespoke booking systems and noticing how much of the groundwork was the same each time, and how much of the difficulty was in the parts that differ between businesses.
Configurable software, not a generic template
Most booking software applies one model to every business. MadeBookable adapts its terminology and setup to the type of client instead.
It uses your words
Pitches, units, rooms, seats, berths, slots — the terminology on screen is configured to match what your team already says, rather than forcing everyone to translate into generic labels.
It follows your process
Booking stages, availability rules and workflows are set up around how your business actually operates, instead of requiring you to adopt somebody else’s process.
It is configured, not just switched on
MadeBookable is set up for your operation by the people who built it. That is a deliberate choice: booking-led businesses differ too much for self-service setup to work well.
It is developed by the same team that supports it
MadeDigital builds, configures and supports MadeBookable. If something needs to change, you are talking to the people who can change it.
What MadeBookable covers
Core capability areas. Which of these matter, and how they are configured, depends on the business.
Booking management
Bookings held in one place, with availability and rules configured to match how your business actually takes them.
- Configurable booking rules and availability
- Amendments, cancellations and transfers
- Deposits, part-payments and balances
- Booking status and history
Customer records
One record per customer, showing everything connected to them rather than scattered across systems.
- Contact details and history
- Previous and upcoming bookings
- Payments and outstanding balances
- Notes and requirements
Products and inventory
Whatever you sell or allocate, described in the terms your business uses.
- Products, services, packages and extras
- Options and variations
- Stock and capacity levels
- Pricing rules and seasons
Payments
A clear picture of what has been paid, what is owed and what is due.
- Payment tracking against bookings
- Deposits and instalments
- Refunds and adjustments
- Reconciliation and finance exports
Allocations
Assigning the right resource to the right booking — the part most generic booking software handles badly.
- Resource, unit and capacity allocation
- Constraints and compatibility rules
- Reallocation when plans change
- Visibility of what is still unassigned
Reporting
Operational reporting available when it is needed, rather than assembled by hand each month.
- Booking, occupancy and revenue views
- Filters by date, product and status
- Operational lists for daily running
- Exports for finance and reporting
Staff access and permissions
Different roles see different things, so people have what they need and nothing they should not.
- Role-based permissions
- Individual staff accounts
- Restricted views for specific teams
- A record of who changed what
Branded customer portals
A customer-facing area that looks like your business rather than a third-party booking tool.
- Your branding and terminology
- Customer self-service for bookings
- Documents and confirmations
- Works on phones as well as desktops
Data import
Moving from spreadsheets or another system is a normal part of getting started.
- Import of customers and bookings
- Spreadsheet imports
- Checking and reconciliation
- A clear plan for anything that cannot migrate cleanly
Configurable workflows
The sequence of steps a booking goes through, set up to match your process.
- Configurable booking stages
- Automated confirmations and reminders
- Task and follow-up prompts
- Terminology set to match your business
Operational exports
The lists and documents your team needs to actually run the day.
- Daily and weekly operational lists
- Manifests and allocation sheets
- Document and confirmation generation
- Exports in formats other systems accept
Event or service management
Where what you sell happens on a date, with capacity attached to it.
- Scheduled events and departures
- Capacity and ticket types
- Attendee and passenger lists
- Changes and cancellations
Configurable for different booking-led sectors
MadeBookable is designed for businesses where availability, capacity and allocation matter. That covers a wide range of sectors.
An honest note. The amount of configuration or development needed varies by sector, and not every sector-specific setup already exists. We will be specific about what is available today and what would need building for your business — before you commit to anything.
- Campsites and holiday parks
- Hotels and accommodation
- Minibus and transport operators
- Venues
- Events
- Specialist tour and travel businesses
- Other booking and allocation businesses
Your data, kept separate
Each client's data is held separately rather than pooled with other businesses using the platform. Access is controlled through individual staff accounts with role-based permissions, so people see what their role requires and nothing more.
Before you commit to anything, we will set out in writing where your data is held, who has access to it, how backups are handled, and what happens to your data if you stop using the platform. Those are reasonable questions and they deserve specific answers rather than reassuring language.
We describe what the platform does rather than making broad security claims. If you need particular certifications, standards or contractual commitments, tell us and we will answer directly about what we can and cannot evidence.
Why we built MadeBookable
The thinking behind the platform, what it was designed to solve and how it is put together.
Common questions about MadeBookable
Is MadeBookable a separate company?
No. MadeBookable is a software product created and supported by MadeDigital. The same team that builds our custom software builds and maintains it.
How is it different from off-the-shelf booking software?
Most booking software applies one model to every business and expects you to adapt. MadeBookable is configured around your operation instead — including the terminology on screen, the booking rules and the workflows — so staff see the language and process they already use.
Can it be configured for our type of business?
That is the question a demonstration answers. MadeBookable is designed for booking-led businesses with availability and allocation requirements. We will look at your operation and tell you honestly whether it fits, and what configuration or development would be involved.
Is every sector version already available?
No, and we would rather be straightforward about that. MadeBookable is configurable for a range of booking-led sectors, but the amount of configuration or development needed varies. We will be specific about what exists today and what would need building for your business.
What happens to our data?
Each client's data is kept separately rather than pooled with other businesses. We will set out in writing where data is held, who can access it, and what happens to it if you stop using the platform.
Can we import our existing bookings and customers?
Usually, yes — including from spreadsheets. Data import is a normal part of moving to a new system. We will look at what you hold, tell you what can be brought across cleanly and what needs attention first.
Can it work alongside our website?
Yes. MadeBookable includes branded customer portals, and it can be connected to an existing website so customers move between the two without it feeling like two different systems.
How do we get started?
Request a demonstration. We will ask about how you take bookings now and what is causing the most difficulty, then show you how the platform would be configured for your operation.
See how MadeBookable would be configured for your business
A demonstration is a conversation, not a sales presentation. Tell us how you take bookings now and what causes the most difficulty, and we will show you how the platform would be set up for your operation — including anything it would not do.
- We will be specific about what exists today
- We will tell you if MadeBookable is not the right fit
- No obligation, and no pressure to decide on the call
MadeBookable enquiry
The more you can tell us about how you work now, the more useful the demonstration will be.
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